Refund Policy

This policy applies to payments made directly to PortX Technologies for eligible products, subscriptions, and commissioned services. Purchases made through an app store, reseller, or other third party are also subject to that provider's refund process and terms.

Refund eligibility depends on the product, purchase channel, service status, work already completed, costs already committed, and any product-specific terms shown at checkout or included in an agreement. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Charges for elapsed subscription periods, consumed usage, issued licences, or delivered digital services are generally non-refundable unless a product promise or applicable law requires otherwise. Cancelling a subscription normally prevents future renewal rather than reversing the current paid period.

Deposits and milestone payments are assessed against work performed, deliverables supplied, and reasonable non-cancellable costs incurred before the request. A signed statement of work may contain specific refund terms that take precedence for that engagement.

Contact us promptly if you believe you were charged twice, charged an incorrect amount, or did not authorise a transaction. We may request information needed to investigate while protecting account and payment security.

Email info@portxtechnologies.com with your account email, product or engagement name, transaction reference, purchase date, amount, and reason for the request. Do not include passwords, security codes, or complete payment-card details.

We will assess the request against this policy, the relevant product terms, the governing agreement, and applicable law. Approved refunds are returned through the original payment method where reasonably possible. Banks, app stores, and payment providers may impose additional processing times outside PortX control.

Where a refund covers a subscription, licence, or paid service, associated access may end when the refund is approved or processed. Data export and retention remain subject to the relevant product terms and Privacy Policy.

Questions about this policy can be sent to info@portxtechnologies.com.